Refunds/ Returns/ Exchanges

Please note:

  • Products must be returned within 14 days from the date the item was delivered.
  • Products must be returned in their original packaging.
  • There will be no refunds or exchanges offered for products that have be used, worn, or washed or where the packaging has been damaged. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.
  • There will be no refund or exchanges allowed for food products.
  • Final Sale items may not be returned.
  • Any delivery charges incurred are not refundable.
  • Refunds will only be made by the original payment method.
  • WOWMOM is not responsible for any delivery or handling costs incurred when returning or exchanging the products, except where the products have been deemed faulty, in which case WOWMOM will cover any postage costs.

For faulty items, please contact our Customer Care Team at hello@iamwowmom.com.hk, between 9.00am and 5:00pm Monday - Friday, before returning any goods. We are unable to refund postage costs for returns, unless we have sent you the wrong product or the product is unusable due to a defect.   


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